This article explains how to create a support ticket through the Ticket Portal.
Log in to the Ticket Portal using your personal credentials (email + pwd + 2FA)
Click on the Messenger icon located at the bottom-right corner of the screen
Click on Contact support
Select the ticket type that matches your request:
Bug Report
Technical Support
Change Request
Click on the Create Ticket bubble
Choosing the correct type helps our teams route and handle your request more efficiently.
Fill in all the required ticket information: asterisks (*) indicate required fields.
Title: Provide a short and clear summary of your request
Description: Add a detailed description of the issue or request
Please be as specific as possible to help our teams investigate and respond efficiently.Additional fields (based on ticket type): select the option that best reflects your situation
⚠️ You will not be able to create the ticket unless all required fields are completed.
Click on Create ticket
✅ Your ticket is now successfully created. A summary of your ticket appears along with its Ticket ID to facilitate tracking.
What Happens Next? Our support teams will review your request and get back to you as soon as possible.
In the meantime:
You can track the status of your ticket directly in the Messenger or the Tickets Portal tab.
You will be notified whenever the ticket status changes or when you receive a response.